Whether they’re hospitals or a retirement communities, Synergy Solutions’ clients see immediate improvement after implementing the Phased Progression integrated approach to operations. Tools for IT, patient flow, billing, collection, and maximizing reimbursements are all factors to ensure superior financial results over the long term.

PROGRESSION ONE, DEVELOPMENT: On-site Training

• Recommend staffing levels
• Review EMR options and make recommendations for interfacing with client’s scheduling, billing and financial software
• Develop scheduling process that maximizes patient flow and volume
• Train schedulers and front desk support in communicating the benefits of aquatic therapy
• Provide training program for documenting, coding and billing Phased Progression aquatic therapy
• Review policy and procedures to ensure adequate coverage of aquatic therapy requirements
• Incorporate aquatic therapy assessments in the client’s patient satisfaction surveys
• Establish a key indicator assessment instrument for monitoring incremental growth and productivity

PROGRESSION TWO, OPERATIONS: Ongoing Support

• Review patient satisfaction surveys
• Review EOBs to determine reimbursement levels from insurance contracts
• Participate in conference calls to review performance levels and monthly key indicators
• Recommend operational revisions
• Monitor patient volume and revenue goals